Service Delivery Platforms: Enabling service integration for a digital ecosystem (H1)

The world’s digital connections are becoming broader and faster, pr service delivery platform vendor (SDPs) are reframing just how telecom service providers have operated their networks. SDPs play an important role in making sure these operators can increase their revenue by serving customers and over-the-top (OTT) partners using flexible multimedia platforms.

As legacy services, systems and networks continue to undergo upgrades or replacements with software-driven frameworks, the traditionally separate IT and telecom networking worlds have now converged at an impressive rate. To meet the demands of a tech-savvy generation of users and sell higher-quality services, separate legacy networks must be transitioned and the focus of business shifted towards service-oriented architecture (SOA).

The big question though is getting there. One answer is buying SDPs to emphasize core capabilities and business functions and create multiple flexible services. With 5G going to go reside in several regions across the world, a substantial amount of success related to next-gen networks is likely to be determined by how services are manufactured and sustained in this new software-driven environment.

What Are Service Delivery Platforms (SDPs)? (H2)

In the telecom industry, an SDP is several technological components that gives the delivery architecture for a certain service type wanted to a mobile user. Its design is meant to accommodate a “two-sided” enterprize model to serve customers and over-the-top (OTT) partners using carrier transport capabilities. SDPs allow service providers to create an expansive digital ecosystem to easily monetize telecommunication capabilities and aggregate partners.

SDPs are utilized to generally meet these 4 objectives:

  1. Increase the overall agility of the service delivery infrastructure
  2. Lower OPEX and CAPEX costs
  3. Automate and standardize frequently performed tasks
  4. Create and sustain new sourced elements of revenue by leveraging unique assets (like customer information, operations systems, and QoS capabilities) given by partners

How SDPs Achieve Business Continuity and Service Improvement (H2)

To offer differentiation and facilitate for QoE, service providers had to first address what the knowledge is, this means discovering what features lie beyond simple connectivity since the Internet already offers an open connectivity model. The answer was present in the creation of service value through the suitable mapping of connectivity tools to consumer and business needs. This sort of value becomes available both on a per-service basis and over the boundaries of traditional services, because of these features of an SDP:

·         Facilitate the management of content aggregation partners (H3)

Improving and expanding the digital ecosystem, the SDP manages and aggregates partners as well as content and digital services. Particularly, it can help in channel diversion, service distribution data assessment, and operational risk management.

·         Facilitate advanced service management (H3)

Integrated lifecycle management, developed by combining service logic and service management, is essential to assuring the economy of scale for network operations. Service providers are determined by the processes that support the lifecycle management of cross-network services and their components. The SDP offers APIs and protocols that hook up to OSS/BSS, network equipment, and other service resources.

·         Unlock 360° operational control of digital service (H3)

The SDP plays a built-in role in providing centralized operational access to all digital services. These generally include service and user management, service subscription, charging payments, and complaint management. A highly-organized SDP equips businesses with the development procedure for refining, implementing, and monetizing service values for maximized revenue gains.

·         Enable service differentiators (H3)

SDPs permit quick service deployment and validation by utilizing software to host service components and support advanced service creation techniques. With the data they have about customer preferences, service providers also can capitalize on offering differentiated services to increase ARPU and customer value.

·         Drive business goals while maintaining and/or increasing network value (H3)

By outsourcing the service delivery facet of the business enterprise to external third parties, service providers can utilize SDPs to create their networks more valuable to customers by adapting flexible services customized to individual customer behavior(s). This can be achieved without causing performance and operations problems that would otherwise beset the venture with extra costs.

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